Even though we have been offering items for preorder, more less, since our first year in business, often times, I receive puzzled messages, asking “how does a preorder work….?”
The Merriam-Webster Dictionary defines a preorder as…
“to order (something) in advance : to request to purchase (something) before it is available for sale”
Well, we’ve established that, now what? Well, until now we have never fully disclosed how the preorder system works here at Vampire Robots. With this post, we’re going to break down our official preorder policy!
We don’t like to charge preorders any sooner than 2 days before it is in stock. In most cases, we will not charge you for your order until your item is in stock and ready to ship to you. This is because some of the products we stock have a long preorder window, sometimes upwards of a year or more. Any number of factors can change between when a customer places a preorder to when the product actually arrives in stock. Upon request, we can charge customers further ahead of a product’s arrival date, but that is a case by case basis…
We can also delay charging & shipping a preorder, as long as the customer lets us know to do so before its arrival (for example, you need to wait til Pay Day). There is a 14 day limit to delays in charging preorders. After that, you will need to pay for your order, or it will be cancelled and future orders will not be accepted.
We will do our best to let customers know when a product is arriving and when to expect to see their orders charged, but with so many products having high volume orders, it’s not always possible to contact everyone beforehand. The customer is expected to be aware of what they ordered and when to expect it’s arrival. We do our best to keep estimated release dates as current as we know them to be on the preorder page of the site, as well as push that information to social media as much as possible. If you want to keep up with any of that, be sure to follow our facebook page, as well as our instagram, and twitter (there’s also links for all of our social media accounts at the bottom of the website.)
As of 12/1/2018, any preorders that are cancelled after they are charged, will be subject to a 20% restocking fee. No exceptions.
If you cancel two or more preorders in a row, regardless of how much lead time you’ve given us, you will be barred from placing any further preorders until you have either paid for any existing preorders you may still have, or have completed two transactions on the website for in stock merchandise without a problem. This has always been a fast & loose rule, and its doled out on a case by case basis, but too many folks have been ordering too many things, only to cancel most or all the orders weeks later.
So now it is all established! If you ever need to refresh your memory on our pre-order policy, there is now a page explaining it at the bottom of the site, or you can click HERE.