Vampire Robots

OUR PRE-ORDER POLICY

We do not charge preorders any sooner than 2 days before it is in stock. In most cases, we will not charge you for your order until your item is in stock and ready to ship to you. Upon request, we can charge customers further ahead of a product’s arrival date, but that is a case by case basis. Some of the products we stock have a long preorder window, sometimes upwards of a year. Any number of factors can change between when a customer places a preorder to when the product actually arrives in stock. We can also delay charging & shipping a preorder, as long as the customer lets us know to do so before. There is a 14 day limit to delays in charging preorders. After that, you will need to pay for your order, or it will be cancelled and future orders will not be accepted. We will do our best to let customers know when a product is arriving and when to expect to see their orders charged, but with so many products having high volume orders, it’s not always possible to contact every customer beforehand. The customer is expected to be aware of what they ordered and when to expect it’s arrival. As of 12/1/2018, any preorders that are cancelled after they are charged, will be subject to a 20% restocking fee. If you cancel two or more preorders in a row, regardless of how much lead time you’ve given us, you will be barred from placing any further preorders until you have either paid for any existing preorders you may still have, or have completed two transactions on the website for in stock merchandise without a problem.