Unopened items must be returned within 14 days of the product being purchased. This date is based on each individual product purchase date, not the date of order placement or payment. Vampire Robots will refund you the entire purchase price of the item (shipping fees to and from Vampire Robots will not be refunded). Refunds will be issued in the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, no refund will be issued. Vampire Robots must be contacted before returning any items. Opened items are any products that have had the factory sealed tape removed, or where there is clear evidence the product packaging has been opened. These will not be accepted. Purchased items must be returned in original form in order to receive a refund.
If you receive an item that has a manufacturer's defect we will do our best to provide you a replacement. Please contact us within 14 days of receiving your order. Defective item must be shipped back to Vampire Robots first, before a replacement can be provided. Defective items may only be exchanged for the same item, or something of equal value.
*Please note that some vintage items are going to occasionally come with defects, that include parts that no longer work, pieces that may be missing, or wear and tear to packaging or product due to age. Please read the description of any and all items you are planning to purchase very carefully.*
We are not able to accept any figures or items that have been disassembled or modified in any way, due to the overall quality and intergrity being compromised.