Even though we have been offering items for preorder, more or less, since our first year in business, often times, I receive puzzled messages, asking “how does a preorder work….?”
The Merriam-Webster Dictionary defines a preorder as…
“to order (something) in advance : to request to purchase (something) before it is available for sale”
Well, we’ve established that, now what? Well, yet again, we have disclose how the preorder system here at Vampire Robots. Some things with our payment processors have changed recently, so with this post, we’re going to break down our official Updated preorder policy!
As of today, we will be charging your preorders at the time your order is placed. We will do our best to let customers know when a product is arriving and when to expect to see their orders shipped, but with so many products having high volume orders, it’s not always possible to contact every customer beforehand. The customer is expected to be aware of what they ordered and when to expect its arrival. Any cancelled preorders will be subject to a 20% restocking fee. If you cancel two or more preorders in a row, regardless of how much lead time you’ve given, you will be barred from placing any further preorders until you have have completed two consecutive transactions on the website for in stock merchandise without a problem.
Now what does that mean for existing pre-orders? Right now, nothing. We’ll be reaching out to those folks who have existing preorders between now and July 4th, to either charge their order or migrate it to an open ended Paypal invoice.
This is going to be a long term transition over the course of the next 100 or so days, and there might be some hiccups along the way. Please bear with us, and be sure to contact us with any issues you might have. In the mean time, a new feature added to the site during this change in policy is the ability to create your own customer account! There, you’ll be able to save things like preferred shipping address, payment information, what you’re looking for in a spouse (okay, maybe not), etc etc., making for a quicker, easier check out process when ordering from the site. Any time you feel like refreshing yourself on these policies, they’re right at the bottom of the site, OR you can check them out here.
We thank you for your patience during this transition, and as always, be sure to keep up to date with us here, as well as on all our social media platforms (linked below).